| Per Incident | Basic | Premium | Ultimate | |
|---|---|---|---|---|
| Recommended for | Occasional needs |
Desktops only (1 - 3 Users) |
1 + Servers (3 + Users) |
Multiple servers (15 Users +) |
| Remote IT Support Rate | $165 / hour | $110.00 / hour | No Charge! | No Charge! |
| Onsite Support Rate | $165 / hour two hour minimum |
$145.00 / hour | $125.00 / hour | $100.00 / hour |
| Per Workstation Fee | No Monitoring Under this Plan |
$30.00 / month | $65.00 / month | $90.00 / month |
| Per Server Fee | No Monitoring Under this Plan |
$100.00 / month | $175.00 / month | $250.00 / month |
| Scheduling Priority | First come, first serve | Within 1 business day | Higher priority | Highest Priority |
| Managed Backup | Not Included | Not Included | Included | Included |
| Monthly Reporting | Not Included | Basic | Concise | Concise |
| Included Onsite Hours | Not Included | Not Included | Not Included | 1 Hour per 5 Computers |
We do our best to keep our prices up to date, but the standard disclaimer still applies: All prices subject to change.